Travel over the years has changed so much. In the days I was a child, my parents just went down to the local AAA office, got some trip “tics”, asked them to reserve a room at a “motel” (a word many in the hotel industry cringe at) and that was it. They didn’t read reviews, didn’t question the agent, if it was a fair price and was on the way, they booked it.
Now days there is so much more to consider – price, location, customer reviews, amenities, breakfast, pool, free wifi, pet friendly, security, and on and on and on. I remember on my last vacation with my family, we searched the internet for days before we decided on where to stay. We looked at dozens of locations, photos, read reviews and booked on one of those sites that says you can reserve a room for less on their site than any place else.
I will give credit to the internet for allowing us to preview where we will stay, what the room might look like and read some past experiences from the guests. However, that in itself also confused us even more. Do we stay at the hotel that has all positive reviews? How can they never get a complaint? Or do we stay at the hotel that has mixed reviews? What if we get there on one of there “off” days? Then there are the photos. Of course they look great. Would a hotel post a photo of a bad looking room? Will my room have those fresh cut flowers, the perfect linen, and the fresh…


