Last Updated April 2011
This Policy applies solely to information collected by this website. Please note that this Policy does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as service providers, companies that organize or offer packaged travel arrangements, marketing partners, or customers.
This Policy will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE AND SHARING
1. Personal Information We Collect
This website does not collect personally identifiable information when you browse this website and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the website. We may collect personal information that you choose to provide to us, this personal information may include: your name and contact information; date of birth; preferred communication methods; business name, title and business address; credit card details, including the three-digit code that appears on the back of your credit card; member number, frequent flyer or travel partner program affiliation; date of arrival and departure; room and vacation preferences; travel history; and details on hotel packages you book. We may also record details on joint travellers, including their names and rewards numbers.
2. Use of Personal Information Collected About You
We use your personal information to provide the services you request from LivINN such as to facilitate: reservations; the purchase of a vacation package; membership in the LivINN Rewards program; and other transactions. We also use the personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes. In addition, we may use the information to: improve LivINN’s services; provide you with the expected level of hospitality; and ensure the website is of interest to you. Unless you opt out as detailed in this Policy, we may also use details to send you newsletters, promotions and featured specials, and to conduct online surveys, sweepstakes, prize draws, and other contests via email, telephone or postal mail.
3. How We Share Personal Information
We may share your personal information with other LivINN Hotels or service providers that may be located in countries outside of your own. Although the data protection laws of these various countries may not be as comprehensive as those in your own country, LivINN will take appropriate steps to ensure that your personal information is handled as described in this Policy.
- LivINN Hotels: We may share personal information within other LivINN Hotels that may jointly use the personal information for the purposes described above. LivINN Suites, Ltd. is the party responsible for the management of the jointly used personal information.
- Electronic Billing: If submit any billing information, such billing information will be shared with the credit card provider and if you use a corporate credit card, possibly, your employer.
- Group Events or Meetings: If you visit LivINN as part of a group event or meeting, information collected for meeting and event planning may be shared with the organizers of those meetings and events, and, where appropriate, guests who organize or participate in the meeting or event.
- Service Providers: We rely on service providers to provide certain products and services, such as credit card billing, reservations services, and administering the LivINN Rewards programs, providing services in connection with our websites, communicating news and delivering promotional and transactional materials via email and direct mail, processing credit card transactions, data hygiene and enhancement services and administering sweepstakes, prize draws, competitions and customer surveys for which it is necessary to provide personal information. LivINN will disclose personal information to service providers as appropriate.
- Business Transactions: As we develop our business, we might sell, buy, restructure or reorganize businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of assets, LivINN may, in its sole and absolute discretion, transfer, sell or assign information collected, including without limitation, non-personal information and personal information, to one or more affiliated or unaffiliated third parties.
4. Personal Information From Children
We do not knowingly collect personal information from individuals under 18 years of age. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
5. Non-Personal Information
When you visit and interact with this website, LivINN and third parties with whom LivINN has contracted to provide services to LivINN, may collect non-personal information (for example, a catalog of the website pages you visit).
As with many other websites, our website may use “cookies” or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. A cookie is a piece of data stored on a website visitor’s hard drive. If you want to remove cookies at any time from your computer, you can delete them using your browser (consult your browser’s “help” menu to learn how to delete cookies). Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our website. Usage of a cookie is in no way linked to any personally identifiable information on our website.
Because non-personal information does not personally identify you, we may use or disclose such information for any purpose. In some instances, we may combine non-personal information with personal information (such as embedding e-mail addresses in cookies). If we do combine any non-personal information with personal information, the combined information will be treated by us as personal information in accordance with this Policy.
LivINN will take appropriate measures to protect personal information collected against unauthorized access, disclosure, alteration or destruction. When you submit personal information via the website, your information is protected both online and offline.
For online transactions, we use technology to protect the personal information that you transmit to us via our website. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. For your own privacy protection, we encourage you not to include sensitive personal information in any emails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
Further, we also endeavor to protect your personal information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
LINKS TO THIRD PARTY WEBSITES
YOUR ACCESS TO AND CONTROL OVER INFORMATION
To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct, and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by the applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following address: Director of Guest Relations, 181 River Ridge Circle, Minneapolis, MN 55337, USA. To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.
In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that LivINN cease the use of personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to: Director of Guest Relations, 181 River Ridge Circle, Minneapolis, MN 55337, USA. We will seek to honor those requests consistently with applicable law.
Surveys AND Contests
From time-to-time our website requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our services or send you newsletters, promotions and featured specials, and to conduct online surveys, sweepstakes, prize draws, and other contests via email, telephone or postal mail.
If you prefer not to receive marketing materials from us, you may change your preferences at any time by: (i) sending us an email to GuestRelations@livinn.com; (ii) writing to us (and include your email address) at Director of Guest Relations, 181 River Ridge Circle, Minneapolis, MN 55337, USA; or (iii) using the unsubscribe function in the email you receive from us. We will update your preferences as soon as reasonably practical.
Please note, however, that if you “opt out” as described above, we will not be able to remove your personal information from the databases of affiliates or business partners with which we have already shared your personal information in accordance with this Policy (i.e., to which we have already provided your personal information as of the date of your opt-out request).
Special Notification for California Residents
Individual customers who reside in California and have provided their personal information to LivINN may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at one of the following addresses: GuestRelations@livinn.com or Director of Guest Relations, 181 River Ridge Circle, Minneapolis, MN 55337, USA. Within thirty (30) days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
We may modify this Policy from time to time. When we make material changes to this policy we will post the revised policy on the homepage of our website. You can tell when this Policy was last updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective upon posting of the revised Policy on the website. Use of the website following such changes constitutes your acceptance of the revised Policy then in effect.
If you have any questions about this Policy or how LivINN processes your personal information, please contact us by email to GuestRelations@livinn.com or by postal mail to Director of Guest Relations, 181 River Ridge Circle, Minneapolis, MN 55337, USA.